当今社会，酒店种类和客流的不断增加，对于管理造成了困难。采用计算机来管理酒店和住客的信息，提高了查询的速度，节约了人力和物力资源，达到了预期的要求。

本文根据酒店服务管理的现状及未来的发展方向,结合有关酒店管理当中的管理学实践,设计了酒店服务管理系统。本系统的建立以计算机技术和信息技术为依托,规范了管理系统中各要素的关系,使之规范化、标准化、程序化、科学化,形成各要素之间相互制约、层层把关,逻辑严密的体系,从而克服原来手工系统的效率低、工作繁重的缺点。

本系统是用于酒店服务管理的系统软件。系统数据的管理采用了操作系统的最新管理方式，用户操作将会更简单、更直观、更方便。系统中各业务管理模块可以单机独立运行。使用本系统，可以大幅度提高酒店服务管理的工作效率。

该系统应充分利用信息技术提高酒店客房的管理水平、服务水平。酒店客房管理系统要实现客房预定、住宿登记、宿费提醒、追加押金、调房登记、退房结账、挂账、查询统计、预收销售报表等等功能。其中宿费提醒可以在住宿费超过押金时预警，提示前台要客人补交押金，该功能可明显提高对住宿人员宿费的有效管理。将动态实时的住宿登记、客房调整、销售报表、追加押金等有机地联系在一起，对酒店客房进行全方位的管理。

 

关键词 酒店服务管理系统；数据库；Visual Basic

 

 

 

 

 

 

 

At present, the hotel’s category flows with increasing of the guests continuously, resulted in the difficulty to the management. Using the computer to manage the hotel and the resident information, enhanced the inquiry speed, saved the workforce and the resources and has met the anticipated requirements.

In this article, we designs the hotel management system which accords to the present situation of the hotel service management and the way it develops in the future and hotel management study practice. The establishment of the system bases on the computer technology and the information technology. And it regulates the relationships of the various essential factors, making it logic, essential, scientic , and forms mutually restrict mutually, layer upon layer system between the factors. It reduces problem such as low efficiency former system has.

This system is a software which is used for hotel service management. The management of the system data uses the operating system newest management method, so the user operation will be simpler. The various business management modules in this system may runs independently. These advantages can increase the biggest efficiency of the guest house management, is also a guest house to serve scientific and regular to turn the term of the management.

This system may make full use of information technology to increase the management level, service level of the hotel. The system will realize the function such as he guest room to prearrange, the lodgings registration, the lodging allowance reminder, supplements the deposit, the accent room registration, returns a house ties the account, hangs account, inquiry statistics, advance receipt sale report form. The dynamic real-time lodgings registration, the guest room adjustment, the sales report form, will supplement the deposit and so on organically to relate in together, will carry on the management well to the hotel’s room.

Keywords  the system of hotel’s management; database; Visual Basic